Privacy Policy

1. Introduction

Arco Orbis2 ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly, lawfully and transparently. This Privacy Policy explains what information we collect when you use this website, how we use it, and the choices and rights you have.

By using this website or submitting an enquiry, you acknowledge that you have read and understood this policy.

2. Information We Collect

• Contact enquiry details you provide via our enquiry form: your name, organisation, email address, telephone number, selected service and message.
• Account information if you create an account: your name, email address and a securely hashed password.
• Advisory chat messages you send to our on-site "Risk Advisor" assistant.
• Basic technical information such as your browser type and general usage of the site, used only to keep the service secure and working correctly.

3. How We Use Your Information

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

• To respond to your enquiry and discuss your security, risk or advisory requirements.
• To provide, maintain and secure your account and the website.
• To operate the advisory chat feature and provide general, high-level guidance.
• To protect the website against fraud, abuse and unauthorised access.

4. Cookies & Local Storage

This website uses a small amount of browser storage that is strictly necessary for it to function — for example, to keep you signed in to your account and to maintain your chat session. We do not use advertising or third-party tracking cookies.

5. Third-Party Services

To deliver certain features we rely on trusted third-party service providers who process data on our behalf under appropriate safeguards:

• An email delivery provider, used to send us your enquiry so we can respond.
• An AI language-model provider, used solely to generate responses within the on-site advisory chat.
• Secure database hosting used to store enquiries, accounts and chat history.

These providers only process the information necessary to perform their function and are not permitted to use it for their own purposes.

6. Data Retention

We keep personal information only for as long as necessary to respond to your enquiry, provide our services, comply with legal obligations, and resolve disputes. Enquiries and chat records may be reviewed and deleted by us periodically. You may request deletion of your information at any time (see "Your Rights").

7. Data Security

We take reasonable technical and organisational measures to protect your information, including transport encryption (HTTPS), password hashing, and access controls that restrict who can view enquiries and chat records. No method of transmission or storage is completely secure, but we work to protect your data and continually review our safeguards.

8. Your Rights

Depending on your location, you may have rights over your personal information, including the right to access, correct, delete or restrict its use, and to object to certain processing or withdraw consent. To exercise any of these rights, please contact us using the details below and we will respond within a reasonable timeframe.

9. Important Note on Advisory Content

Information provided through this website and the advisory chat is general, high-level guidance only and does not constitute a formal security assessment, operational instruction or professional engagement. Bespoke advice is provided only under a formal consultancy engagement with Arco Orbis2.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on this page with the date it was last updated.